RESERVATION CHANGES, TRANSFERS & FEES
The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” or “Main” passenger and is therefore solely responsible for initiating or authorizing all changes to the reservation. Downgrading your cabin to a cabin of lesser value is not allowed. Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee paid to OTB of $299 USD. All new passengers are required to complete and agree to the Reservation Terms & Conditions before the change will be accepted.
IMPORTANT NOTE: Not all cabins can accommodate 3 and/or 4 guests. Cabins that hold more than two passengers are limited and we cannot guarantee that additional guests can be added to your cabin at a later date. Triple and quad occupancy cabins will only be assigned to those with more than 2 passengers in the cabin at the time of booking. Guests that plan to add additional guests, may attempt to do so, but are not guaranteed their stateroom will accommodate the new occupancy after the original booking date. This may require a change of cabin location or an upgrade of category, but this is also subject to availability.
In addition, if a guest is purchasing a VIP Cabin, VIP credentials are capacity controlled and therefore guests may not be able to be added to VIP cabins at a later date.
No transfer or change of a reservation to a NEW passenger shall be made without OTB’s prior written approval, to be given or withheld in OTB’s sole discretion. Subject to the preceding sentence, under no circumstances shall a Passenger or any person or entity acting on Passenger’s behalf (i) sell a reservation, cabin, or berth to any other person or entity for more than the price paid by the Passenger, or (ii) offer the reservation, cabin or berth to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary passenger shall indemnify and hold harmless OTB from and against any damages, losses and claims suffered by OTB as a result of a violation by Primary passenger, or any other passenger listed on the reservation, of this paragraph. If a Primary or other passenger wishes to transfer the reservation, cabin or berth to a NEW passenger, the Primary passenger shall send a request in writing using our “Reservation Change Request Form” for approval of this transfer to OTB, along with (i) the reason for the requested transfer and a statement that the transfer will not violate this paragraph, (ii) the NEW passenger’s name, and (iii) a completed acceptance of and agreement to these Terms and Conditions from the NEW passenger. If the request is approved by OTB, the NEW passenger must make a deposit equal to the amount due based on the above due dates and/or full payment of the original amount paid on the reservation, whichever is more. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW passenger sailing with a reservation transferred to him/her in violation of this paragraph may be denied boarding by OTB or, in OTB’s sole discretion, removed by OTB from the Cruise at any port, at such NEW passenger’s sole cost.
CHANGES, TRANSFERS AND FEES:
Through July 7, 2023
Each cabin will be entitled to one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers, upon request in writing to the Monsters of Rock Cruise Reservations Team. Any additional changes through July 7, 2023, will be assessed a $50 fee for each occurrence.
July 8, 2023 – September 22, 2023
Any changes made to a reservation between July 8, 2023 – September 22, 2023, including but not limited to, the addition of any guest not currently listed on the reservation will be assessed a fee of $100 per change.
September 23, 2023 – December 18, 2023
Any changes made to a reservation between September 23, 2023 – December 18, 2023, including but not limited to, the addition of any guest not currently listed on the reservation will be assessed a fee of $150 per change.
December 19, 2023 – February 1, 2024
Any changes made to a reservation between December 19, 2023 – February 1, 2024, including but not limited to, the addition of any guest not currently listed on the reservation will be assessed a fee of $250 per change.
February 2, 2024 – March 2, 2024
No changes will be allowed.
All reservation changes (name changes and transfers) must be submitted in writing by the Primary passenger using our “Reservation Change Request” link. Change links must be submitted by 5:30 pm Eastern Time by the above deadline dates. To request a form, please email the Monsters of Rock Cruise Reservations Team at firstname.lastname@example.org. The date and time the form is received will be the date of the change/cancellation and will determine the applicable change fee/cancellation fees per the above schedule. Once the change has been approved, all applicable fees will be due within 24 hours. Failure to pay within that 24-hour period will result in a denial of the change request. No exceptions will be made.
Due to the unique nature of our event, we have a very strict “NO REFUND/CANCELLATION” policy. No refunds will be issued, unless due primarily to the fault of OTB. Therefore, we HIGHLY recommend that passengers consider purchasing travel insurance.
Travel insurance is NOT included in your reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through OTB. It is up to each guest to research and decide on a 3rd party vendor of his or her choice for insurance if they choose to do so. OTB is not responsible for any losses, medical expenses accrued during travel and/or any and all deposits, due to lack of travel insurance. Not all travel insurance is the same, and you should carefully investigate to determined what situations are covered, and how they are covered, in each policy you may be offered. For maximum coverage, we recommend that you consider third party policies with “Cancel for Any Reason” coverage. Please note that some policies must be purchased within 14 days of the initial deposit.
If You Do Not Show Up for the Cruise, or for an event during the Cruise, on Time, or Do Not Otherwise Use Your Ticket, there will be no refunds of any kind given.
If you need to cancel, please follow the steps below:
· Email email@example.com for a “Change Request Form” link.
· The main passenger on the reservation must fill out, sign, and submit the online form BEFORE the cabin will be canceled.
The date the form is received will be the date of cancellation. No exceptions will be made, and this process must be followed (unless the cancellation is done by OTB or Monsters of Rock Cruise Reservations Team for failure to pay or other reason(s) within our discretion).
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations regarding cancellation made by RCI, whether in its passenger contract terms or elsewhere. The rights granted to passengers in the RCI contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.
There will be no refunds given for those who do not show up on time, for unused tickets, or to those seeking refunds after the Cruise has commenced.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by RCI, whether in its passenger contract terms or elsewhere. The rights granted to passengers in the Royal Caribbean Cruise/Cruisetour Ticket Contract relating to the payment or refund of cruise fare and cancellations by passengers are superseded by these Monsters of Rock Cruise Terms & Conditions and shall not be applicable.