onboard accessibility

It is the desire of both Monsters of Rock Cruise and Norwegian Cruise Line to provide a safe and comfortable experience aboard MORC for all guests. We ask that cruisers needing special assistance take the time to read and follow the guidelines outlined below so that to the extent possible, we can accommodate your needs on board.

 

Before Booking Your Stateroom

Read NCL's Accessibility Assistance information


Guests Requiring ADA Compliant accommodations


The Norwegian Joy has accessible staterooms in Interior, Oceanview, Balcony, Club Balcony Suite, and Haven Forward-Facing Penthouse, and the Haven Courtyard Penthouse with Balcony categories. An accessible stateroom is required to accommodate motorized scooters and non-collapsible wheelchairs.

ADA compliant cabins will ONLY be assigned to those guests that cannot sail without ADA Compliant staterooms.

Accessible staterooms include a bathroom with roll in doorway and roll in shower. The shower will have a removable shower seat. Each accessible bathroom comes equipped with grab bars around the toilet and an adjustable angled mirror above the sink.


Be sure to research the cabin types on board that are ADA Compliant by calling our reservations team at (855) 505-6672 or by CLICKING HERE prior to booking your cabin. This will help to ensure you are booking a cabin category that will accommodate your needs. These cabins will be identified on the deck plan with a solid square next to the cabin number.


Guests using a mobility device regardless of stateroom type:


All mobility devices (wheelchairs, scooters, walkers, etc.) must be stored inside the stateroom. Due to safety and escape way requirements, these items cannot be stored in the hallways, stairways, or any other public area.


Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorized wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. 

Motorized wheelchairs and scooters are allowed in accessible staterooms, provided they are powered by gel-cell batteries and the chargers must be adaptable to 110 volts.


IMPORTANT: The ship has a limited number of wheelchairs which are reserved solely for guest use in the event of an onboard emergency. If you will require the use of a device to assist in your mobility throughout your vacation, you will be required to provide your own, or rent one from a third-party company. NCL's authorized vendor is Scootaround (see instructions below on contacting).

While Reserving your Stateroom:


When booking your reservation, please be sure to indicate and communicate any special needs you have so that our Reservations Team can address all aspects. This includes, but is not limited to:


  • Dietary Needs (Restrictions, Allergies, etc.)
  • Mobility Impairments or Restrictions
  • If you require an ADA Compliant Stateroom, be sure to indicate so during booking. PLEASE NOTE: These cabins are extremely limited and reserved for those that cannot sail without these accommodations.
  • Please note that accessible seating is not located in the front of the most venues, rather there are various locations throughout.
  • Other Needs or Challenges
  • Service Dogs - In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs, they CANNOT sail.


45 - 60 Days Before You Sail

Submit a request for NCL's team of Access Coordinators at the Access Desk to contact you by CLICKING HERE OR call the Access Desk at (866) 584-9756.


For information on rental wheelchairs, scooters, walkers, or other medical equipment please contact NCL's authorized vendor, Scootaround. Other companies will NOT have access to the NCL ships.

Scootaround

(888) 441-7575 | (204) 982-0657

www.scootaround.com

Special Needs At Sea

(800) 513-4515

www.specialneedsatsea.com

WHAT TO EXPECT ON BOARD

Music Venues


Joy Theater


  • General Admission Shows – Accessible seating is available on a first-come, first-served basis.


All Other Venues Theater


All other venues on board are general admission and available to all guests on a first-come, first-served basis.

RESTAURANTS AND LOUNGES

All Restaurants and Lounges are Accessible

public restrooms

Accessible Public Restrooms are Available Throughout the Ship

The following public restrooms are wheelchair accessible on Norwegian Joy:

  • Deck 6 – Near the Forward Staircase, Forward Port Side
  • Deck 6 – Teppanyaki Restaurant, Midship Port Side
  • Deck 6 – Near the Aft Elevator, Aft Port Side
  • Deck 7 – Joy Theater Entrance, Forward Port Side
  • Deck 7 –Near the Aft Staircase, Aft Port Side
  • Deck 8 – Near the Entrance of the District Brewhouse, Forward Port Side
  • Deck 8 – Near the Aft Staircase, Aft Port Side
  • Deck 15 – Observation Lounge Entrance, Forward Starboard Side
  • Deck 16 – In the Garden Café, Forward Port Side
  • Deck 16 – Garden Café Entrance, Forward Starboard Side
  • Deck 16 – Garden Café Entrance, Forward Port Side
  • Deck 16 – Near the Joy Outdoor Market, Aft Starboard Side
  • Deck 17 – In the Haven Horizon Lounge, Forward Port Side (Exclusive Access for Haven Guests only)
  • Deck 17 – Haven Courtyard Entrance, Forward Port Side (Exclusive Access for Haven Guests only)
  • Deck 17 – Sun Deck (Behind the LED screen), Midship Port Side
  • Deck 17 – Sun Deck (Behind the LED screen), Midship Starboard Side
  • Deck 17 – Sun Deck (Right below the Race Track), Aft Port Side
  • Deck 17 – Besides Spice H2O, Aft Starboard Side
  • Deck 17 – Besides Spice H2O Family Hot Tub, Aft Port Side
  • Deck 18 – Near the Forward Staircase, Forward Port Side
  • Deck 19 – Inside the Vibe Beach Club, Forward Starboard Side
  • Deck 19 – At the Vibe Beach Club Bar, Forward Port Side
  • Deck 19 – The Haven Sun Deck, Forward (Exclusive Access for Haven Guests only)

tenders & Shore Excursions

Ship Tenders and Transfers


Great Stirrup Cay is a tender port. A tender on a cruise refers to a smaller boat that takes the passengers and crew ashore. Tending is done when a vessel is too large to dock in a port of call or the water is too shallow. Even if the ship is scheduled to dock at a pier, it can change to tendering.


In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed.

Note: Scooters and wheelchairs and/or guests that weigh 100 lbs. or more are not allowed to be transferred from the ship to tender and/or from tender to shore.

Shore Excursions


Some shore excursion facilities may not be fully accessible to guests with mobility challenges. We cannot guarantee that all companies providing shore excursions are able to provide facilities that are accessible to persons with disabilities. Moreover, shore excursions in foreign ports can present challenges to disabled guests. For detailed, up-to-date information on accessibility issues involving shore excursions, we strongly recommend that you contact NCL via their Access link or by calling the Access Desk (866) 584-9756 once you receive your NCL reservation number (approximately 30 days before sailing).