Onboard Accessibility

• Read RCI’s Accessible Cruising information
• Guests Requiring ADA Compliant accommodations:
  • Be sure to research the cabin types on board that are ADA Compliant by calling our reservations team at (855)505-6672 or by CLICKING HERE prior to booking your cabin. This will help to ensure you are booking a cabin category that will accommodate your needs. These cabins will be identified with the “International Symbol of Access” above the cabin number:
    For example, in the image below, 2623, 2629, and 2633 are all ADA Compliant:
    
  • Keep in mind that ADA compliant cabins will be assigned in timestamp order and will ONLY be assigned to those guests that cannot sail without ADA Compliant staterooms.
  • Motorized wheelchairs and scooters must be stored in accessible staterooms. They must be powered by gel-cell batteries and the chargers must be adaptable to 110 volts.
• All Guests with mobility issues using a mobility device regardless of cabin type and requirement:
  • All guests requiring mobility devices (wheelchairs, scooters, walkers, etc.) must store ALL items inside their stateroom. Due to safety and escape way requirements, they cannot be stored in the hallways, stairways, or any other public area. Motorized wheelchairs and scooters must be powered by gel-cell batteries and the chargers must be adaptable to 110 volts.
  • You will need to bring a collapsible wheelchair. If you have a motorized wheelchair or scooter, the width must not exceed 23 inches to enter the stateroom door.
  • It is important to note that the ship only has a limited number of wheelchairs, which are reserved solely for guest use in the event of an onboard emergency. If you will require the use of a device to assist in your mobility throughout your vacation, you will be required to provide your own, or rent one from a third party company. RCI’s authorized vendors are Scootaround and Special Needs at Sea (see instructions below on contacting).

When booking your reservation, please be sure to indicate and communicate any special needs you have so that our reservations team can address all aspects. This includes, but is not limited to:

• Dietary Needs (Restrictions, Allergies, etc.)
• Mobility Impairments or restrictions
• If you require an ADA Compliant Stateroom, be sure to indicate so during booking. PLEASE NOTE: These cabins are extremely limited and reserved to those that cannot sail without these accommodations.
• Service dogs – In accordance with the ADA, Royal Caribbean does NOT accept “Emotional Support” dogs as service dogs and they CANNOT sail.
• Other Needs or Challenges

Once you have received your RCI Reservation number:

• • • • Submit a form with RCI’s team of Access Department by CLICKING HERE OR call the Access Desk at (866) 592-7225
      • If you are looking for a wheelchair, scooter or walker to use on board, please contact one of RCI’s authorized vendors:

    Scootaround
    Phone: (toll-free) 888-441-7575 or 204-982-0657
    Website: www.scootaround.com

  Special Needs at Sea
  Phone: (toll-free) 800-513-4515
  Website: www.specialneedsatsea.com

Here are some things you need to know once you are on board:

MUSIC  VENUES

Accessible seating is available on a first-come, first-served basis. Guests requiring more time to enter due to physical limitations will be able to enter the venues after VIP guests.

RESTAURANTS AND LOUNGES

All restaurants and lounges are accessible by wheelchair.

TENDERING/VESSEL TRANSFERS AND SHORE EXCURSIONS

Tendering

At some ports, the ship may anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.

In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed.

Note: Scooters and wheelchairs and/or guests that weigh 100 lbs or more are not allowed to be transferred from the ship to tender and/or from tender to shore.

Shore Excursions

Some shore excursion facilities may not be fully accessible to guests with mobility challenges. We cannot guarantee that all companies providing shore excursions are able to provide facilities that are accessible to persons with disabilities. Moreover, shore excursions in foreign ports can present challenges to disabled guests. For detailed, up-to-date information on accessibility issues involving shore excursions, we strongly recommend that you contact RCI via email at special_needs@rccl.com or call the Access Desk (866) 592-7225 prior to travel.