CANCELLATION
Due to the unique nature of our event, we have a very strict “NO REFUND/CANCELLATION” policy. No refunds will be issued, regardless of the reason for cancellation. We HIGHLY recommend that passengers consider purchasing travel insurance.
ALL DEPOSITS/PAYMENTS ARE NON-REFUNDABLE AND NON-TRANSFERABLE – PROTECT YOUR TRAVEL INVESTMENT AND PURCHASE TRAVEL INSURANCE!
As mentioned under “Cruise Fare” of our Terms and Conditions, due to the nature of this event, all deposits on the Monsters of Rock Cruise are NON-REFUNDABLE AND NON-TRANSFERABLE. Therefore, we highly recommend travel insurance. For full explanation and details on Travel Insurance, Click Here.
Travel Insurance is NOT included in your reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through MORC, LLC, or the Monsters of Rock Cruise Reservations team. It is up to each guest to research and decide on a 3rd party vendor of his or her choice for insurance, if they choose to do so. MORC, LLC and Monsters of Rock Cruise are not responsible for any losses, medical expenses accrued during travel and/or any and all deposits, due to lack of travel insurance.
Any cancellation and reservation changes must be submitted in writing using our “Reservation Change Request Form.” To request a form, please email us at reservations@monstersofrockcruise.com. No exceptions will be made.
NO-SHOWS
There will be no refunds given for those who do not show up on time, for unused tickets, or to those seeking refunds after the Cruise has commenced.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by Royal Caribbean, whether in its passenger contract terms or elsewhere. The rights granted to passengers in the ROYAL CARIBBEAN Cruise Ticket Contract relating to the payment or refund of cruise fare and to cancellations by passengers are superseded by these Terms & Conditions and shall not be applicable.
RESERVATION CHANGES, TRANSFERS & FEES
The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” passenger and is therefore solely responsible for initiating or authorizing all changes to the reservation. Downgrading your cabin to a cabin of lesser value is not allowed.
Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee of $299 USD. All new passengers are required to complete and return Terms & Conditions before the change will be accepted.
IMPORTANT NOTE: Not all cabins can accommodate 3 and/or 4 guests. Cabins that hold more than two passengers are limited and we cannot guarantee that additional guests can be added to your cabin at a later date. Triple and quad occupancy cabins will only be assigned to those with more than 2 passengers in the cabin at the time of booking. Guests that plan to add additional guests, may attempt to do so, but are not guaranteed their stateroom will accommodate the new occupancy after the original booking date. This may require a change of cabin location or an upgrade of category, but this is also subject to availability.
In addition, if a guest is purchasing a VIP Cabin, VIP credentials are capacity controlled and therefore guests may not be able to be added to VIP cabins at a later date.
No transfer or change of a reservation to a NEW passenger shall be made without MORC’s prior written approval, to be given or withheld in MORC’s sole discretion. Subject to the preceding sentence, under no circumstances shall a Passenger or any person or entity acting on Passenger’s behalf (i) sell a reservation, cabin, or berth to any other person or entity for more than the price paid by the Passenger, or (ii) offer the reservation, cabin or berth to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary passenger shall indemnify and hold harmless MORC from and against any damages, losses and claims suffered by MORC as a result of a violation by Primary passenger, or any other passenger listed on the reservation, of this paragraph. If a Primary or other passenger wishes to transfer the reservation, cabin or berth to a NEW passenger, the Primary passenger shall send a request in writing for approval of this transfer to MORC, along with (i) the reason for the requested transfer and a statement that the transfer will not violate this paragraph, (ii) the NEW passenger name, and (iii) a completed ROYAL CARIBBEAN Passenger Contract for the NEW passenger. If the request is approved by MORC, the NEW passenger must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW passenger sailing with a reservation transferred to him/her in violation of this paragraph may be denied boarding by MORC or, in MORC’s sole discretion, removed by MORC from the Cruise at any port, at such NEW passenger’s sole cost.
Through May 18, 2020
Each cabin will be entitled to one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers, upon request in writing to Monsters of Rock Cruise. Any additional changes prior to May 18, 2020 will be assessed a $50 fee for each occurrence.
May 19, 2020 – August 17, 2020
Any changes made to a reservation between May 19, 2020 – August 17, 2020, including but not limited to, the addition of any guest not currently listed on the reservation are $100 per change.
August 18, 2020 – November 16, 2020
Any changes made to a reservation between August 18, 2020 – November 16, 2020 including but not limited to, the addition of any guest not currently listed on the reservation are $150 per change.
November 17, 2020 – January 8, 2021
Any changes made to a reservation between November 17, 2020 – January 8, 2021 including but not limited to, the addition of any guest not currently listed on the reservation are $250 per change.
January 9, 2021 – February 8, 2021
No changes will be allowed.
All reservation changes (name changes and transfers) must be submitted in writing by the Primary passenger using our “Reservation Change Request Form.” Change forms must be submitted by 5:30 pm Eastern by the above deadline dates. To request a form, please email us at reservations@monstersofrockcruise.com. The date that such written notice of change/cancellation is received will determine the applicable change fee/cancellation fees per the above schedule. Once the change has been approved, all applicable fees will be due within 24 hours. Failure to pay within that 24-hour period will result in a denial of the change request. No exceptions will be made.
