Festival Questions

1. Will the artists be at the resort for the entire festival?

2. Will the artists be signing autographs/taking photos with guests?

3. How many shows will the artists perform?

4. Are there assigned seats for performances?

5. Where can I learn more about the resorts?

6. Can we do sightseeing tours off-site?

7. What if I want to gamble away all my money…is there a casino?

8. When will we know the schedule of events?

9. Are the restaurants included in the cost?

10. Are there special dietary meals available?

11. I can’t live without cell phone – is there cell service?

12. Is there wifi available?

13. How do I pay for things during the festival?

14. I ran out of cash gambling. Are there ATM’s available?

15. Do I need to tip for anything during the festival?

16. How old do I have to be to drink alcohol at the resort?

17. What are the smoking policies at the resort?

18. What is provided in the rooms?

19. Is laundry service available?

20. Are there any children’s activities or babysitting services available?

21. Are there day passes available for guests outside of Breathless + Now Onyx Resorts?

22. Are cribs and/or rollaway beds available?

23. Are there medical services at the resorts?

24. How do currencies work at the resort?

25. Will a drink package be offered?


WILL THE ARTISTS BE AT THE RESORT FOR THE ENTIRE FESTIVAL?

Most of our artists will be joining us for the full festival and performing multiple times throughout the festival. However, there may be some cases where an artist needs to join us late or depart early due to a scheduling conflict or other family commitments.

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WILL THE ARTISTS BE SIGNING AUTOGRAPHS/TAKING PHOTOS WITH GUESTS?

Many of our artists will be doing Photo Experiences with our guests, however, not all bands or artists will be included in these events. Our professional photographers will capture these images and they will be available for download free of charge about 2-3 weeks after our return at www.vipcruisephotos.com. Any autographs, additional photos or other interactions will be at each band/artist’s discretion.*

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HOW MANY SHOWS WILL THE ARTISTS PERFORM?

Most bands will be performing two (2) times. Other artists will be playing at least once, with some performing multiple times.

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ARE THERE ASSIGNED SEATS FOR PERFORMANCES?

There are not assigned seats for any of the performances.

Please note for 2021:

  • For closed soundcheck shows in some venues, guests will enter in the following order – VIP Gold, VIP Silver, followed by General Admission.
  • For all open area performances seating and standing room will be general admission.


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WHERE CAN I LEARN MORE ABOUT THE RESORTS?

You can learn more about Breathless and Now Onyx Resorts in Punta Cana by clicking the links. 

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CAN WE DO SIGHTSEEING OFF-SITE?

Each guest is free to leave the resort as they wish, however, we recommend any tours you reserve are scheduled through a reputable excursion company.

Keep in mind between the all-inclusive, non-motorized sports such as snorkeling, kayaking, windsurfing and sailing, our non-stop concerts and events, beach volleyball, fitness classes, tennis and just relaxing by the pool or on the beach – you may not see any reason to leave the resort!

And, if you need something extra, you can talk to the concierge about scuba diving, fishing, golf, treatments at spa and more!*

*Additional fees apply.

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WHAT IF I WANT TO GAMBLE AWAY ALL MY MONEY…IS THERE A CASINO?

Yes! There is a casino featuring tables, slots and video poker on site at Breathless. Please note, the casino is much smaller than what Guests are used to aboard a ship, but fun nonetheless!

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WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?

We will release the schedule of concerts and events during check-in. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!

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ARE THE RESTAURANTS INCLUDED IN THE COST?

Yes, check out all of the restaurant and bar options available on site by clicking HERE. The great news is all guests can enjoy the restaurants and bars at BOTH resorts and they are ALL INCLUSIVE!*

*Specialty wines and cuisine upgrades are also available for a nominal charge.

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ARE THERE SPECIAL DIETARY MEALS AVAILABLE?

The restaurants in the resort can accommodate most dietary needs. Please speak with the hotel upon arrival to find out your best options. Most of the restaurants offer vegetarian, vegan, and gluten- free menu options. Buffet-style restaurants can also accommodate for dietary restrictions, as requested. In case of a food allergy, please alert your waiter or chef prior to ordering.

 

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I CAN’T LIVE WITHOUT MY CELL PHONE – IS THERE CELL SERVICE?

Because we are on land…you can use your cell! BUT…be aware! You will need to speak with your carrier if you plan to use data and make calls without using Wifi. However, wifi is complimentary throughout both resorts so you should be able to turn off your data and roaming, jump on the wifi and be good to go!*

In addition, if for any reason you are unable to use wifi for calling, you can use the phone in your suite as calls to the U.S. and Canada are also included!

*Confirm with your cell carrier.

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IS THERE WIFI AVAILABLE?

Yes! Wifi is complimentary throughout both resorts!

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HOW DO I PAY FOR THINGS DURING THE FESTIVAL?

Both Breathless and Now Onyx accept Visa, MasterCard and American Express. Currency exchange is located in the lobby of Breathless and at the front desk of Now Onyx. Traveler’s Checks are accepted at the front desk.

Operation Monster Beach and band merch may require cash only. Be prepared.

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I RAN OUT OF CASH GAMBLING. ARE THERE ATM’S AVAILABLE?

Yes, there is an ATM located at both resorts. ATMs dispense Dominican pesos (Fees may apply).

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DO I NEED TO TIP FOR ANYTHING DURING THE FESTIVAL?

Gratuities are included in the base fare of your reservation. Please note, however, if you receive excellent service, you may always tip any additional amount you feel.

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HOW OLD DO I HAVE TO BE TO DRINK ALCOHOL AT THE RESORT?

The drinking age in the Dominican Republic is 18 and both resorts will abide by this law. Alcoholic beverages will not be sold or served to anyone under the age of 18. Operation Monster Beach, MEGAMETAL LLC and AMResorts reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to Festival Etiquette.

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WHAT ARE THE SMOKING POLICIES AT THE RESORTS?

Each Guest acknowledges and accepts the Smoking Policy as outlined by AMResorts. This includes acting in accordance with any posted signage or instruction given by MEGAMETAL and/or AMResorts Staff. In addition, Guests agree to follow the general guidelines as stated below:

Smoking is prohibited in the following areas: Indoors, in the pools, directly in front any of the stages as well as outdoor dining areas. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Smoking is permitted in the following areas (unless otherwise indicated): Guests may smoke on their balconies but NOT inside their rooms. Please request an ashtray from guest services if you need one. Smoking inside your room may result in a cleaning charge added to your resort account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force. Additional smoking areas will be indicated with signage. Please abide by instructions from both resort and Operation Monster Beach Staff.

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WHAT IS PROVIDED IN THE ROOMS?

  • Furnished balcony or terrace with whirlpool
  • Air conditioning with in-room climate control and ceiling fan
  • Full bathroom with shower
  • Hair dryer
  • Bathrobes and slippers
  • Gilchrist & Soames bath amenities
  • Direct dial telephone
  • Alarm clock
  • Daily refreshed mini-bar with beer, soda, juice, water and soft drinks
  • Flat screen LED cable TV with remote control
  • Coffee and tea maker
  • Electronic in-room safe
  • Iron and ironing board
  • Umbrellas
  • Room Service Menu
  • Work desk
  • Electronic key door locks
  • Complimentary wireless internet access

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IS LAUNDRY SERVICE AVAILABLE?

There is a full laundry and dry-cleaning service available for an additional cost.

While the resorts do not have self-service laundry, they do offer laundry, dry cleaning and pressing service for a nominal charge.

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ARE THERE ANY CHILDREN’S ACTIVITIES OR BABYSITTING SERVICES AVAILABLE?

Due to the nature of this event, children’s regularly scheduled activities will be extremely limited and at times, unavailable. In addition, babysitting may be unavailable.
 All guests bringing children agree that they understand these services may not be available and guests are responsible for the care of their children at all times while attending Operation Monster Beach.


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ARE THERE DAY PASSES AVAILABLE FOR GUESTS OUTSIDE OF BREATHLESS + NOW ONYX RESORTS?

No, only guests that are staying on both properties will be permitted to access the resort and take part in Operation Monster Beach concerts and events. There are no day passes available. No exceptions.


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ARE CRIBS AND/OR ROLLAWAY BEDS AVAILABLE?

Cribs are available, but subject to availability. If a crib is required, please contact us at reservations@monstersofrockcruise.com.

Each suite is capacity controlled and rollaway beds are not allowed.

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ARE THERE MEDICAL SERVICES AT THE RESORT?

Yes, there is a medical facility at the resorts to provide medical care and services at customary charges. These charges will be billed to your suite account.

Please be aware that these medical facilities may not accept normal insurance policies. We highly recommend finding travel insurance that can cover these types of unforeseen circumstances.

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HOW DO CURRENCIES WORK AT THE RESORT?

Both Breathless and Now Onyx accept Visa, MasterCard and American Express. Currency exchange is located in the lobby of Breathless and at the front desk of Now Onyx. Traveler’s Checks are accepted at the front desk.

Dominican pesos or US Currency is preferred. If needed, there is an ATM located at both resorts. ATMs dispense Dominican pesos (Fees may apply).

Operation Monster Beach and band merch may require US cash only. Be prepared.

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WILL DRINK PACKAGES BE OFFERED?

NOPE! Remember…2021 IS ALL-INCLUSIVE FOOD AND DRINK AT BOTH RESORTS FOR ALL GUESTS (of legal age)! That means complimentary food and beverages* (yes, that includes alcohol) – NO DRINK PACKAGES REQUIRED.

*Specialty wines and cuisine upgrades are also available for a nominal charge.

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