FAQ’s

Booking Questions (click to open)

Q:HOW DO I RESERVE MY CABIN?

A:Priority Booking (for past Monsters of Rock Cruisers) begins at 3 pm Eastern on Monday, June 23, 2014. Past passengers will receive their own personal booking link via email on Sunday, June 22, 2014. All Instructions for booking will be included

General Reservations will open for all guests on Monday, June 30, 2014 at 3 pm Eastern.If you have any customer service related questions, please email them to reservations@monstersofrockcruise.com.

If you have any customer service related questions, please email them to reservations@monstersofrockcruise.com.

 

Q:WHAT INFORMATION WILL I NEED IN ORDER TO BOOK MY CABIN?

A:Before you proceed to booking, make sure you have the following information for all of your guests:

    1. Full LEGAL Name
    2. Date of Birth
    3. Citizenship
    4. Phone Number
    5. Email address
    6. Any special dietary or physical needs

Please refer to the Deposits & Cancellations for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card number (with expiration date and card verification number) as well as the billing address, phone number, and email for each card.

 

Q:HOW MUCH DO CABINS COST?

A:Per passenger prices can be found on the PRICING page of our website.

 

Q:CAN I BOOK A CABIN AS A SINGLE PASSENGER?

A:Yes, please see our PRICING page for our single rates. Single occupancy cabins are responsible the mandatory government taxes, fees, and miscellaneous charges of $220 for one (1) guest.

 

Q:I DON’T WANT TO GO BY MYSELF, CAN MONSTERS OF ROCK SET ME UP WITH A CABINMATE?

A:Unfortunately, we cannot be involved in any cabin matching, however, there are designated Facebook pages designed to help passengers connect with others in the same situation. Please be advised that these pages have been set up by MOR fans and not by Monsters of Rock Cruise. Therefore, choosing to room with someone you do not know is at your own discretion and neither Monsters of Rock Cruise or MSC will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.  Please choose your roommates wisely.

 

Q:DO I NEED A PASSPORT?

A:We STRONGLY recommends all guests travel with a valid passport, or one of the new Passport CardsAlthough a passport is not necessary, proof of citizenship is required for everyone sailing on Monsters of Rock Cruise. If you do not plan to travel with a passport, PLEASE CLICK HERE for a complete explanation of the travel documentation required

Please understand that this is a U.S. Customs requirement and is not in the hands of those at MSC or Monsters of Rock Cruise. Passengers without the proper documentation will not be permitted on board and no refunds will be issued in these circumstances. NO EXCEPTIONS.

 

Q:WHAT DOES THE PRICE INCLUDE?

A:The following is included in the price of your Cruise Fare:

  • Roundtrip, 4-night Monsters of Rock Cruise from Miami, Florida on the fabulous MSC Divina
  • Two exciting ports of call, Nassau/Paradise Island, Bahamas and Poseidon’s Grotto
  • All meals in the Main Dining Room, Lido Buffet
  • Non-carbonated beverages includes regular coffee, tea, juices (buffet only), non-carbonated beverages
  • Complimentary Access to Fitness Center, Pools, Jacuzzis, Decks/Deck Chairs, Casino, Disco/Night Club & More!
  • Incredible Monsters of Rock Cruise Concerts, Events & Activities

* Your cruise fare DOES NOTE include government fees, taxes, gratuities (automatically added to your cruise fare), fuel surcharges (if applicable), airfare, transportation to/from ship, shore excursions, sightseeing or meals ashore, meals in specialty restaurants, laundry, wine, beer, liquors, cocktails, soda, mineral water, medical expenses, spa, beauty salon, casino gaming, onboard shopping, travel insurance, or any other items of a personal nature.


Q:
ARE THERE ANY DISCOUNTS AVAILABLE?

A:We are offering a 5% Paid in Full discount.  Click Here for more details.

 

Q:WHAT IS THE PAYMENT SCHEDULE?

A:Rates as described on the Pricing page of the Monsters of Rock Cruise website are per person based on double occupancy. All deposits are based on a minimum of two (2) guests per cabin. The date you make your reservation will ultimately determine your total payment due at the time of booking.

Monsters of Rock Cruise has 2 payment plans available.  You may pay in full at the time of booking or you may elect to follow the below payment plan.  Please note that you may make payments at any time as long as the below minimum payment amounts are met by the specified due dates.

PRIOR TO SEPTEMBER 9, 2014

  • $250 per person deposit is due at the time of the reservation for all Interior, Oceanview and Balcony Staterooms.
  • $500 per person deposit at the time of booking for all Aurea & Yacht Club Suites.
     TUESDAY, SEPTEMBER 9, 2014
  • An additional $300 per person deposit is due by Tuesday, September 9, 2014 for all Interior, Oceanview and Balcony Staterooms.
  • An additional $500 per person  deposit is due by Tuesday, September 9, 2014 for all Aurea and Yacht Club Suites.

Reservations made on or after September 9, 2014 will require a $550 per person deposit for Interior, Oceanview and Balcony Staterooms.  A $1000 per person deposit is required for Aurea and Yacht Club Suites.
 

THURSDAY, NOVEMBER 13, 2014

  • 50% of the remaining balance is due by Thursday, November 13, 2014.

Reservations made on or after November 13th will require a deposit of 50% of the full cruise fare.


TUESDAY, JANUARY 13, 2015

  • The Remaining Balance is due by Tuesday, January 13, 2015.

Reservations made after the final payment date of January 13th will require a 50% deposit and must be paid in full within 45 days of the booking or 30 days (March 19, 2015) from the departure date, whichever comes first.


Reservations made on or after March 4, 2015 must be paid in full at the time of booking.

A $40 late payment fee may be applied per passenger for each cabin that does not remit payment by the required payment deadlines.  On the Blue reserves the right to cancel any reservation that has missed 2 consecutive payment dates.

If payment in full has not been received by January 13, 2015, On the Blue reserves the right to consider a reservation cancelled, and to charge the applicable cancellation penalties.

Single passengers are responsible for and will only be charged only one add-on fee of $220 for mandatory government taxes, fees and prepaid gratuities.

Payment Terms supersede those made by the MSC Cruises Passenger Contract. Please note the payment provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises or its affiliated entities, whether in the MSC Passenger Contract terms or elsewhere. All rights granted to passengers in the MSC Cruises Passenger Contract, relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

  • $600 per person deposit is due at the time of the reservation.
  • The Remaining Balance is due by Wednesday, January 23, 2013
    Reservations made after the final payment date of January 23rd must be paid in full within 30 days of the booking or 30 days (February 24, 2013) from the departure date, whichever comes first.

If payment in full has not been received by January 23, 2013, Cruise to the Edge reserves the right to consider a reservation cancelled, and to charge the applicable cancellation penalties.

A $25 late payment fee may be applied per passenger for each cabin that does not remit payment by the required payment deadlines.

Payment Terms supersede those made by the MSC Cruises Passenger Contract. Please note the payment provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises or its affiliated entities, whether in the MSC Passenger Contract terms or elsewhere. All rights granted to passengers in the MSC Cruises Passenger Contract, relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

 

Q:WHAT IS THE CANCELLATION POLICY?

A:Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing Travel Insurance.

 ALL PAYMENTS ARE NON-REFUNDABLE.

If You Do Not Show Up For The Cruise On Time, or Do Not Otherwise Use Your Ticket: 
There will be no refunds given.

If you need to cancel, please follow the steps below:

  • Email reservations@monstersofrockcruise.com for “Request for Reservation Changes Form”
  • The main passenger on the reservation must fill out, sign and submit the form BEFORE the cabin will be canceled.
  • Once filled out and signed, please scan and email to: changes@monstersorfrockcruise.com or fax to 1-888-959-1709.

The date the form is received will be the date of cancellation. No exceptions will be made and this process must be followed (unless the cancellation is done by On The Blue for failure to pay or other reason(s) within our discretion).

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.

NO-SHOWS

There will no refunds given for those who do not show up on time, unused tickets, or after the Cruise has occurred.

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

 

Q:CAN I MAKE CHANGES TO MY RESERVATION OR TRANSFER MY CABIN TO ANOTHER PARTY?
A:Yes.  However, the passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation and/or cabin transfers. Please make note of dates and fees associated with changes and transfers below.

If you need to make changes to your reservation or transfer a cabin, please follow the steps below:

  • Email reservations@monstersofrockcruise.com for  “Request for Reservation Changes Form”
  • The main passenger on the reservation must fill out, sign and submit the form before ANY changes to the cabin will be made.
  • Once filled out and signed, please scan and email to: changes@monstersorfrockcruise.com or fax to 1-888-959-1709.

The date the form is received will be the date of changes. No exceptions will be made and this process must be followed.

Please note the following dates and fees for changes as they will be strictly enforced:

NAME CHANGES, TRANSFERS & FEES

The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing all changes to the reservation. Downgrading your cabin to a cabin of lesser value is not allowed.

Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee of $250 USD.

If a Primary passenger reservation is transferred to a NEW passenger, the NEW passenger must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler.

Through Tuesday, September 9, 2014
Each cabin will receive one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers. Any Additional changes prior to September 10, 2014 will be assessed a $50 fee for each occurrence.

September 10, 2014 – January 13, 2014
Any changes made to a reservation between September 10, 2014 – January 13, 2014, including but not limited to, the addition of any guest not currently listed on the reservation are $50 per change.

January 13 – March 27, 2015
Any changes made to a reservation between January 13 – March 27, 2015 (6:30 pm Eastern) including but not limited to, the addition of any guest not currently listed on the reservation are $150 per change.

March 28 – April 18, 2015
No changes will be allowed.

 

Q:HOW DO I MAKE A PAYMENT?

A:It is your responsibility to make your payments by the due dates.  You can make a payment at any time by either calling us at (855) 505-6672 or by using the “Payment Link” located in your confirmation emails.  After a payment has been processed, you will receive an email with a payment link for your next payment.


Q:
CAN I GO ON THE CRUISE IF I’M PREGNANT?

A:Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel. Women who will be 24 weeks or more at the time of embarkation (March 25, 2013) for health and safety reasons are not allowed sail. MSC reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage.


Q:
DO I NEED TRAVEL INSURANCE?

A:We HIGHLY recommend the purchase of Travel Insurance. Please use the Travel Insurance link for more information and to purchase Travel Insurance. Make sure you purchase your Travel Insurance prior to paying the cruise in-full.

Onboard Questions (click to open)

Q:WILL THE ARTISTS BE ONBOARD FOR THE WHOLE CRUISE?
A:Yes. All of our artists will be joining you for the full cruise, and performing onboard the ship. However, there may be some cases where an artist needs to join us during the cruise or depart early due to a scheduling conflict or other family commitment.
Q:WILL THE ARTISTS BE SIGNING AUTOGRAPHS/TAKING PHOTOS WITH GUESTS?
A:Artists will be doing a few formal Meet & Greet Photo Sessions which will be announced, in more detail, as we get closer to sailing. Any additional autographs, photos or other interactions will be at the band’s discretion.
Q:HOW MANY SHOWS WILL THE ARTISTS PLAY
A:Most bands will be playing 2 performances. Other artists will be playing at least once, with many performing multiple times.
Q:HOW WILL SEATS BE ASSIGNED AND WHEN WILL I RECEIVE MY SEAT ASSIGNMENT?
A:Seats are not assigned on Monsters of Rock Cruise, as it is open seating. However, Yacht Club, Aurea Suite and Silver VIP passengers will have priority and early entry into the Pantheon Theatre. Yacht Club and Aurea VIPs will also have access to the VIP area on the pool stage.
Q:WHERE CAN I LEARN MORE ABOUT THE SHIP?
A:You can view photos, deck plans and even a virtual tour of the MSC Divina by clicking HERE.
Q:WHAT CAN WE DO WHEN GOING ASHORE?
A:Each port of call has multiple shore excursion options. Click here to check out Shore Excursions as well as to find a link to book. Or, feel free to call us at (855) 505-6672 and a representative can book them for you. Please be sure to check our Monster Lagoon, a special shore excursion we have planned for our stop in Nassau.
Q:WHAT IF I WANT TO GAMBLE AWAY ALL MY MONEY AT SEA…IS THERE A CASINO?
A:Yes, feel free to gamble from sun up to sun down as the beautiful MSC Divina has a casino featuring slot machines, blackjack, roulette, bingo and much more! Please keep in mind that MSC is required to close the casino (as well as other shops onboard) while we are in port.
Q:WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?
A:We will release the schedule of concerts and events about one week before the sailing. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!
Q:AM I GOING TO STARVE ON BOARD?

A:Not a chance! MSC Divina offers many dining options including two sit-down dining rooms, The Black Crab and The Villa Rossa. Each dining room is included in the cost of your fare at no additional charge (except for drinks from the bar). Dishes range from traditional and tasty Mediterranean fare, to the most refined international recipes.

For a quick breakfast, lunch or dinner option, choose Buffet on Deck 14, offering the utmost quality and variety in Italian and international cuisine.  The buffet will be open practically 24 hours a day during the cruise.

 

Q:ARE THERE SPECIAL DIETS AVAILABLE?
A:MSC Cruises will make every effort to meet special dietary requests for vegetarian, diabetic, low fat, low-sodium, or low-cholesterol diets. Kosher meals are available for an additional charge. They are prepackaged (frozen) and must be requested in advance. For any additional dietary needs please contact us via email at: reservations@cruisetotheedge.com. Please request at the time of making your reservation and confirm with the Maitre D’ on the day of embarkation.
Q:I CAN’T LIVE WITHOUT MY CELL PHONE…WILL I BE ABLE TO USE MY CELL PHONE ON BOARD?
A:Yes, you can use your cell phone. But you will incur international roaming charges while at sea, so be sure to check with your carrier for rates. Ask about adding an international/caribbean plan for the time period of the cruise. MSC Cruises doesn’t institute any additional fees or charges associated with cell phone usage while onboard. Remember to pack your phone charger!
Q:IS THERE INTERNET SERVICE? WIRELESS?
A:Yes. There is a 24-hour Internet Café onboard. Each of the ship’s staterooms are outfitted with wireless access access is available in several areas throughout the ship. Ethernet cables are available at the reception desk. Internet usage rates will be available onboard.
Q:HOW DO I PAY FOR THINGS ON THE SHIP?
A:For your convenience, a cashless system is provided that allows you to sign for all of your onboard purchases (with the exception of the casino, Cruise to the Edge event merchandise or band merchandise – please see below). At embarkation, you will need to present your credit or debit card (MSC accepts Visa, MasterCard and American Express) to receive your MSC Cruise Card, which will serve as your identification, stateroom key and charge card onboard the ship.

You may also open a MSC Cruise Card with a deposit of $150-$200 deposit ($300 for families consisting of 2 adults and 2 children), which can be made using cash or travelers checks. Personal checks and credit cards other than those listed above are not accepted. When your onboard purchases exceed your deposit, the deposit must be replenished before you can continue to make charges. If at the end of your cruise your deposit exceeds the amount of your purchases, the difference will be returned to you.

 

Q:I RAN OUT OF CASH GAMBLING…ARE THERE ATM’S ONBOARD?
A:No, there are no ATM’s onboard the Divina. So you have to plan ahead if you are going to gamble in the casino, or pay with cash at the Monsters merchandise store or at the port stops. You will be able to get cash advances from the Pursers office once onboard. Monsters of Rock Cruise event merchandise and other band merchandise can be purchased with cash only.
Q:DO I NEED TO TIP FOR ANYTHING DURING THE CRUISE?
A:Gratuities for the maitre d’ and his assistants, your dining room waiter and busboys, buffet staff, stateroom attendants, room service and bellboys were pre-paid via your additional passenger fees at the time of booking.

However, casino dealers and spa personnel were not included, since not all guests will utilize those services. Separately, a gratuity on all bar checks for your servers is included in the price of your drinks.

 

Q:HOW OLD DO I HAVE TO BE TO DRINK ALCOHOL ON THE CRUISE?
A:Alcoholic beverages will not be sold or served to anyone under the age of 21. Monsters of Rock Cruise, On the Blue, Inc. and MSC reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to ShipBoard Etiquette.
Q:CAN I SMOKE ON THE SHIP?
A:MSC Cruises has introduced throughout its fleet a “Clean Air” policy, which will allow both smokers and non-smokers to enjoy their holidays on board in mutual respect. There are a few areas where smokers are welcome, but the majority of indoor and outdoor spaces are now non-smoking.
Smoking is NOT allowed in cabins or on balconies. The rest of the ship is therefore totally smoke-free, for the benefit of non-smokers. Please refer to ShipBoard Etiquette.
Q:ARE THERE HAIRDRYERS AND IRONS PROVIDED IN THE CABINS?
A:All cabins have a hair dryer. Irons are NOT provided nor allowed in cabins (see below).
Q:IS LAUNDRY SERVICE AVAILABLE?
A:Yes. A complete laundry service on board is available for an extra charge. There is no self-service laundry facilities onboard the ship.
Q:ARE THERE ANY BABYSITTING SERVICES ONBOARD?
A:No, MSC does not currently offer Babysitting
Q:ARE THERE ACTIVITIES AVAILABLE FOR CHILDREN ONBOARD THE SHIP?

A:Yes. MSC’s complimentary kid’s program is divided into three age levels:

MINI CLUB – 3 to 8 years old

JUNIORS CLUB – 9 to 12 years old

TEENAGERS CLUB – all teenagers

The MSC staff organizes activities, shows and games (Arts & Crafts, Dance, Painting Courses, Treasure Hunts, Mini-Olympics). The dedicated kids room is open to children up to ten years of age. Children under three are only permitted when accompanied by an adult who must remain with the child at all times. The kids room is available during shore excursions. The MSC Poesia has a designated children’s pool and outdoor area. The ship also features video games in an arcade.

Please note that the activities vary by the number and ages of the children onboard.

 

Q:ARE CRIBS AND/OR ROLLAWAYS AVAILABLE?
A:Cribs are available. Due to maritime law, however, each cabin is capacity controlled and rollaway’s are not allowed.
Q:ARE THERE MEDICAL SERVICES ONBOARD?
A:Yes. There is an onboard infirmary staffed by medical professionals. Medical services are provided aboard MSC’s vessels as a convenience to guests. There is a charge for services and/or medicines provided by the ship’s doctor and medical personnel. Although many injuries are capable of being treated on board, the shipboard medical infirmary has limited medical equipment and not all injuries or conditions can be adequately treated aboard the vessels. If necessary, the medical personnel may arrange for a visit to a shoreside medical facility at a port-of-call. Depending on the itinerary, available shoreside medical facilities may also have limited treatment capabilities. Due to the nature of sea travel urgent medical evacuation at sea is not always feasible due to reasons beyond MSC’s control. Guests should confer with their family physician to ensure they are fit for travel by sea. Although the ship’s doctor and medical personnel may wear uniforms or badges with an MSC insignia, the doctor and medical personnel are independent contractors. MSC does not control the medical treatment rendered to guests by the medical personnel aboard its vessels.

PLEASE NOTE: A complete FAQ for MSC, can be found HERE.

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Travel FAQ’s (click to open)

Q:WHAT TIME DO WE DEPART FROM MIAMI?

A:ALL passengers are required to be on board NO LATER than 3:00 pm as we will sail at 5:00 pm. NO EXCEPTIONS will be made for passengers that arrive after 3:00 pm.

 

Q:WHAT TIME SHOULD I ARRIVE AT THE PIER ON APRIL 18TH?

A: If you love crowds and enjoy standing in the hot Florida sun and humidity, prefer to be annoyed by the person behind you that continues to fling his sweat onto you and step on the back of your sandal, please arrive at PortMiami at 11:00 am (or earlier) so you are nice and annoyed by the time we begin the embarkation process at about 12:30 pm. For those that would prefer to get to the pier, check in relatively quickly in an air-conditioned building and then quickly proceed onto the ship for a cocktail, please arrive around 2 pm.

 

Q:WHAT TIME DO WE ARRIVE BACK IN MIAMI?
A: The ship returns to Miami on Wednesday, April 22, 2015 at 6:00 am. Disembarkation will continue until all passengers have cleared customs and debarked.

Q:WHEN SHOULD I SCHEDULE MY FLIGHT ARRIVAL/DEPARTURE?

A:The Miami International Airport (MIA) is the closest area airport to Port Miami. Consider arriving a day or two earlier so that you can take advantage of the local attractions in the South Florida area. This also helps to avoid potential flight delays, baggage collection and transfer problems that could occur.However, if you are arriving on the same day your cruise departs, both The Monsters of Rock Cruise and MSC Cruises suggest that you schedule your arrival and departure flights as follows:

Miami (MIA):  Arrive no later than 11:00 am | Depart no earlier than 12 Noon

Ft. Lauderdale (FLL): Arrive no later than 10:00 am | Depart no earlier than 1:00 pm.

 

Q:WHAT DOCUMENTS WILL I NEED FOR EMBARKATION?

A: You will need to print and bring your cruise documents, which will be emailed to you one week before the sailing as well as a Government Issued Photo ID. We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. PLEASE CLICK HERE for a complete explanation of the travel documentation required for embarking on The Monsters of Rock Cruise. Please keep in mind that the first AND last name on your cruise documents and your Government Issued Photo Identification MUST be an identical match. Therefore, in the event of a marriage, divorce, etc. additional documents may be needed (ie: marriage certificate).

 

Q:WHAT SHOULD I PACK?
A:April temperatures in the Caribbean range from an average low of 65-degrees to an average high of 77-degrees. So it is suggested that you pack lightweight, “resort casual” clothing — a few swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for shore trips, etc. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need.

Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool or even a little wet. So we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), sunscreen and lip balm.

For most evenings, resort casual is appropriate. However, t-shirts, shorts, and/or bare feet are not permitted in the formal dining rooms after 6:00pm. Cocktail dresses for women and suits or jacket and ties for men are typically appropriate for formal night — although we’ll have something slightly different in store our formal night. We’ll let you know more about that, and other theme days/nights as we get closer to sailing

We recommend that you hand-carry all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry and any personal items that you may need in a separate carry-on bag. You should not put these items into checked luggage as they could become lost and prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.

On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.

 

Q: WHAT SHOULD I NOT PACK?
A:No illegal substances, no alcohol or non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited onboard Cruise to the Edge and MSC Cruises. All US and international laws pertaining to drug use should be respected, and will be strictly enforced. Please refer to our Guest Code of Conduct Policy.
Q:HOW MANY PIECES OF LUGGAGE CAN I BRING?
A:There is no limit to how many bags you can bring onboard, however storage space in cabins is limited. All carry on and checked bags will go through security. Make sure your luggage is tagged with the MSC luggage tags you will receive in your cruise packs. You will be able to obtain more at the pier.
Q:CAN I BRING MY OWN FOOD OR ALCOHOL ON THE SHIP?
A:MSC Cruises does not permit passengers to bring any food or beverage onboard. Alcoholic beverages will not be sold or served to anyone under the age of 21. Cruise to the Edge and MSC Cruises reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by MSC Cruises until the end of the voyage.
Q:WHAT ARE THE EMERGENCY CONTACT NUMBERS FOR THE SHIP?
A:While the ship is at sea, passengers can be contacted by telephone or fax via the ships’ radio office. Call sign, telephone and fax numbers are given below. Please note satellite communication is very expensive. To contact the ship dial the appropriate code followed by the relevant ship number.

MSC DIVINA

Telephone: 011-765097163 or 011-765097166

Calls will incur ship to shore charges anywhere from $6.95 USD to $13.95 USD AND UP! Please only use in case of an emergency.

 

 

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