QUESTIONS? CALL (855) 505-6672 MONSTERS OF ROCK CRUISE - WEST

Booking Questions

1. How do I reserve my cabin?

2. What information will I need in order to book my cabin?

3. How much do cabins cost?

4. Can I book a cabin as a single passenger?

5. I don’t want to go by myself, can MOR Cruise Team arrange a roommate for me?

6. Do I need a passport?

7. What does the price include?

8. Are there any discounts available?

9. What is the payment schedule?

10. What is the cancellation policy?

11. Can I make changes to my reservation or transfer my cabin to another party?

12. How do I make a payment?

13. Can I go on the cruise if I’m pregnant?

14. Do I need travel insurance?


 HOW DO I RESERVE MY CABIN?

Reservations open on Wednesday, June 24, 2015 at 12 pm Eastern and must be booked through The Monsters of Rock Cruise – EAST by clicking HERE or calling us at (855) 505-6672. If you have any customer service related questions, please contact the Monsters of Rock Cruise Team at reservations@monstersofrockcruise.com. Please DO NOT contact NCL to book this reservation as this is a charter and all reservations must go through our reservation center.


WHAT INFORMATION WILL I NEED IN ORDER TO BOOK MY CABIN?

Before you proceed to booking, make sure you have the following information for all of your guests:

  • Full LEGAL Name as it appears on your government issued ID (no nicknames please)
  • Date of Birth
  • Citizenship
  • Phone Number
  • Email Address
  • Any special dietary or physical needs

Please refer to the Deposits & Cancellations for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.


HOW MUCH DO CABINS COST?

Up to date pricing per person can be found on the PRICING page of our website.


CAN I BOOK A CABIN AS A SINGLE PASSENGER?

Yes, please see our PRICING page for our single rates.  Single occupants are still responsible the mandatory government taxes, fees, and gratuities of $250 for one (1) guest.


I DON’T WANT TO GO BY MYSELF, CAN THE MOR CRUISE TEAM ARRANGE A ROOMMATE FOR ME?

Unfortunately, we cannot be involved in any cabin matching, however, there are designated Facebook pages designed to help passengers connect with others in the same situation.

Please be advised that these pages have been set up by Monsters of Rock Cruise fans and not by The Monsters of Rock Cruise nor On The Blue Cruises. Therefore, choosing to room with someone you do not know is at your own discretion and neither The Monsters of Rock Cruise, On the Blue Cruises nor NCL will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions, as any other cabin and the main passenger on the reservation will be held responsible.

https://www.facebook.com/groups/210357732430453/


DO I NEED A PASSPORT?

We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. Although a passport is not necessary, proof of citizenship is required for everyone sailing on The Monsters of Rock Cruise. If you do not plan to travel with a passport, PLEASE CLICK HERE for a complete explanation of the travel documentation required. 

Please understand that this is a U.S. Customs requirement and is not in the hands of those at NCL nor The Monsters of Rock Cruise. Passengers without the proper documentation will not be permitted on board and no refunds will be issued in these circumstances. NO EXCEPTIONS.


WHAT DOES THE PRICE INCLUDE?

The following is included in the price of your Cruise Fare:

  • Roundtrip, 4-night Monsters of Rock Cruise from Miami, Florida on the fabulous NCL PEARL!
  • Complimentary admission for all Monsters of Rock Cruise Guests to The Monsters of Rock Cruise Pre-Party, February 21st – Time, Location and Artists TBA
  • Two exciting ports of call: Nassau, Bahamas and Great Stirrup Cay, a private island oasis just for Monsters of Rock Cruise guests.
  • All meals in the Main Dining Room, Buffet (includes regular coffee, tea, juices, non-carbonated beverages).
  • Complimentary Access to Fitness Center, Pools, Jacuzzis, Decks/Deck Chairs, Casino, Disco/Night Club & More!
  • Incredible Concerts, Events & Activities . . . the action never stops! Details to follow soon.


All cabin fares include:

All talent/entertainment related fees, your accommodations on-board the ship, all meals in the main dining room(s) and cafeteria, other casual dining throughout the day, non-carbonated beverages (coffee, tea, juices, etc), use of the ship’s pools, health and fitness centers.

Your Cruise Fare Does Not Include:

  • Government fees and taxes
  • Fuel Surcharges (if applicable)
  • Travel Insurance
  • Transportation to/from ship
  • Shore excursions, sightseeing or meals ashore
  • Meals in specialty and à la carte restaurants
  • Wine, beer, liquors, cocktails, sodas, bottled/mineral water
  • Laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping
  • Onboard gratuities to the ship’s personnel
  • Any other items of a personal nature

ARE THERE ANY DISCOUNTS AVAILABLE?

Paid in Full Discount – In an effort to reduce costs even further for our Monsters of Rock Cruise family, we will offer a Paid in Full Discount for the 2016 cruise. When booking your cabin, you may select the Paid in Full option during the booking process and receive a 5% cabin discount (basic cruise fare only) on the purchase of your cabin. Full payment must be received within 72 business hours of booking your cruise to receive the offer.

*Discount is applicable to base cruise rates only and is not offered on the taxes, fees and gratuities of $250 per person. The entire cabin must be paid in full to receive this discount. The Paid in Full Discount expires Friday, July 31, 2015.


WHAT IS THE PAYMENT SCHEDULE?

Rates as described on the Pricing page of The Monsters of Rock Cruise website (Pricing Page), are per person based on double occupancy. All deposits are based on a minimum of two (2) guests per cabin. Click Here for the full payment schedule.


WHAT IS THE CANCELLATION POLICY?

Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing Travel Insurance.

ALL PAYMENTS ARE NON-REFUNDABLE.

If You Do Not Show Up For The Cruise On Time, or Do Not Otherwise Use Your Ticket: 
There will be no refunds given.

If you need to cancel, please follow the steps below:

  • Email reservations@monstersofrockcruise.com for “Request for Reservation Changes Form”
  • The main passenger on the reservation must fill out, sign and submit the form BEFORE the cabin will be canceled.
  • Once filled out and signed, please scan and email to: reservations@ monstersofrockcruise.com or fax to 1-888-959-1709.

The date the form is received will be the date of cancellation. No exceptions will be made and this process must be followed (unless the cancellation is done by On The Blue for failure to pay or other reason(s) within our discretion).

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by Norwegian Cruise Line, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the Norwegian Cruise Line contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.

NO-SHOWS

There will no refunds given for those who do not show up on time, unused tickets, or after the Cruise has occurred.

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by Norwegian Cruise Line, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the Norwegian Cruise Line contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.


CAN I MAKE CHANGES TO MY RESERVATION OR TRANSFER MY CABIN TO ANOTHER PARTY?

Yes.  However, the passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation and/or cabin transfers. Please make note of dates and fees associated with changes and transfers below.

If you need to make changes to your reservation or transfer a cabin, please follow the steps below:

  • Email reservations@ monstersofrockcruise.com for “Request for Reservation Changes Form”
  • The main passenger on the reservation must fill out, sign and submit the form before ANY changes to the cabin will be made.
  • Once filled out and signed, please scan and email to: reservations@monstersorfrockcruise.com or fax to 1-888-959-1709.

The date the form is received will be the date of changes. No exceptions will be made and this process must be followed.

Please note the following dates and fees for changes as they will be strictly enforced:

NAME CHANGES, TRANSFERS & FEES

The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing all changes to the reservation.

Downgrading your cabin to a cabin of lesser value is not allowed.

Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee of $250 USD.

No transfer or change of a reservation to a NEW passenger shall be made without On The Blue’s prior approval, to be given or withheld in On The Blue’s sole discretion.  Under no circumstances shall a Passenger or any person or entity acting on Passenger’s behalf (i) sell a reservation, cabin, or berth to any other person or entity for more than the price paid by the Passenger, or (ii) offer the reservation, cabin or berth to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary passenger shall indemnify and hold harmless On The Blue from and against any damages, losses and claims suffered by On The Blue as a result of a violation by Primary passenger of this paragraph.  If a Primary passenger wishes to transfer the reservation, cabin or berth to a NEW passenger, it shall send a request for approval of this transfer to On The Blue, along with the reason for the requested transfer and a statement that the transfer will not violate this paragraph, the NEW passenger name, and a completed NCL Passenger Contract for the NEW passenger. If the request is approved by On The Blue, the NEW passenger must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW passenger sailing with a reservation transferred to him/her in violation of this paragraph may be denied boarding by On The Blue or removed from the Cruise at any port, at such NEW passenger’s cost.

Through July 16, 2015

Each cabin will receive one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers. Any Additional changes prior to July 16, 2015 will be assessed a $50 fee for each occurrence.

July 17, 2015 – September 17, 2015

Any changes made to a reservation between July 17, 2015 – September 17, 2015, including but not limited to, the addition of any guest not currently listed on the reservation are $50 per change.

September 18, 2015 – January 21, 2016

Any changes made to a reservation between September 18, 2015 – January 21, 2016 (5:30 pm Eastern) including but not limited to, the addition of any guest not currently listed on the reservation are $150 per change.

January 22, 2016 – February 26, 2016

No changes will be allowed.

All reservations changes (name changes, transfers & fees) must be submitted in writing using our “Change Request Form.” To request a form, please email us at reservations@monstersofrockcruise.com. The date that such written notice of change/cancellation is received will determine the applicable change fee/cancellation fees per the above schedule. No exceptions will be made.


HOW DO I MAKE A PAYMENT?

We do not automatically process your next payment for you, it is your responsibility to make your payments by the due dates. You can make a payment at any time by either calling us at (855) 5055-6672 or by using the “PAYMENT LINK” located in your confirmation emails.


CAN I GO ON THE CRUISE IF I’M PREGNANT?

Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel.  Women who will be 24 weeks or more at the time of embarkation for health and safety reasons are not allowed sail.  NCL reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage.


DO I NEED TRAVEL INSURANCE?

ALL DEPOSITS ARE UNDER FULL PENALTY – PROTECT YOUR TRAVEL INVESTMENT!

As stated in the Terms and Conditions, due to the nature of this event, all deposits on The Monsters of Rock Cruise are NON-REFUNDABLE and therefore, we highly recommend travel insurance.

Travel Insurance is NOT included in your Monsters of Rock Cruise Reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through The Monsters of Rock Cruise. It is up to each guest to research and decide on a 3rd party vendor of their choice for insurance. On the Blue Cruises, Inc. and The Monsters of Rock Cruise are not responsible for any losses, including any and all deposits, due to lack of travel insurance.